At the end of this module you will be able to: 1. Analyze and interpret verbal, non-verbal, informative and persuasive messages 2. Understand how problems in communication arise 3. Apply appropriate techniques in order to improve communication with a variety of different people including students 4. Create messages tailored to different levels of communication and choose appropriate communication tools depending on the purpose 5. Understand the dilemmas associated with conducting discussions in a multicultural context 6. Apply the principles of intercultural communication