Case Studies for Intercultural and Conflict Communication

In addition to containing a wide variety of case narratives relevant to a broad range of courses and organizational trainings on diversity and managing conflict, an especially unique feature of this collection is the accompanying case teaching plans. Each of the case studies in this collection were developed by graduate students taking courses in managing cultural diversity and conflict resolution. Students were instructed to utilize the guidelines for case writing provided by Swiercz (n.d.) and to prepare to facilitate discussion of their case studies with their classmates using recommendations from Wasserman (1994), which include advance preparation of a detailed teaching plan to guide learners through the debriefing process.

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